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Who is a resident and who is a non-resident?
You are considered a non-resident if you live in one of the following cities or special recreation districts:
City of Santa Cruz
City of Capitola
City of Watsonville
City of Scotts Valley
Alba Recreation District (Ben Lomond area)
Opal Cliffs Recreation District
La Selva Beach Recreation District
Boulder Creek Recreation District
Residents of all other unincorporated parts of Santa Cruz County are considered COUNTY RESIDENTS.
Why is the 50-meter pool not currently scheduled to have more lap swimming lanes available?
The County of Santa Cruz Parks department schedules the 50-meter pool for a variety of community programs which run concurrently. At times, these programs impact the different user groups which share the pool. Because the lap swim program is in very high demand, it is offered throughout the day. Our goal is to always have four lanes reserved for this program.
When are the most lap swim lanes available?
Availability may vary according to seasonal programs. Generally, more lanes are available Monday through Friday in the mornings, during Recreation Swim, after 6:00 p.m. and Saturday and Sunday from 11:00 a.m. to 4:00 p.m.
When are the fewest lanes available?
Between the hours of 4:00 p.m. and 6:00 p.m. Monday-Friday, lap lane availability is extremely limited.
When will the pool be set up for 50-meter lap swim?
Staff is currently working to make this option occassionally available.
Why is the deep end of the 50-meter pool still closed after you have reached capacity for Recreation Swim?
The pools are staffed to meet the anticipated attendance for Recreation Swim. Staff resources are concentrated in the most popular areas which are the warm water pool and the water slide. Programs and capacity are always subject to staff availability.
Who can I talk to about the pool hours of operation?
Clark Beattie, Recreation Superintendent.
How is maximum capacity determined?
Capacity is determined by the ratio of lifeguards to program participants, pool space allotted for the program, and the swimming skills and ages of the swimmers participating in Recreation Swim.
Why do I have to pay to enter the swim center during Recreation Swim when I'm not going to be swimming?
There is a general admission fee for all people entering the pool deck for recreation swim, lap swim and warm water swim. The pool is staffed to guard all customers, those in the water and on the pool deck.
Parents bringing their children to swim lessons are not charged a fee to stay on the pool deck and watch during class. They will be charged if they swim while they wait for their children.
What chemicals are regularly used in the pools?
Liquid chlorine (sodium hypochlorite), muriatic acid, and carbon dioxide.
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Why isn't more time set aside for the public to use the warm water pool in the summer schedule?
The only feasible time swim lessons and other youth programs may be offered is during the summer when local elementary schools are closed.
Do the pools close when it rains?
Generally, the pools only close during thunder and lighting, however, the pools may be temporarily closed in the event that rain, fog and wind obstruct the lifeguards' field of vision. Lifeguards must see swimmers under the water as well as swimmers on the surface of the water. Why can't the cashiers give refunds for payphone malfunctions?
The payphones are owned and operated by MCI. To request a refund, customers should call the MCI customer service number listed on the payphone. 1-800-685-1594
Why are 100-entry and annual passes offered for some programs and not others?
A discount on lap swim and recreation passes is offered because these programs are not taught by contracted instructors. Adult fitness and water exercise are taught by contracted instructors therefore, 100-entry passes are not available.
Why do the hours change for the pool?
The pool is scheduled seasonally based upon attendance, programming, weather and local elementary school schedules. In summer hours are increased to offer expanded youth recreation swim and swim lessons. Please pick up a current schedule from the Swim Center today.
May my child use a floatation device?
No. Children who are not accompanied by an adult must stay in water where they can touch the bottom. During the summer, swimmers may use the swim center's inner tubes after they pass a swim test administered by the lifeguards.
Why do water aerobics and adult fitness programs have sign in sheets and hand stamps?
Sign in sheets and hand stamps allow instructors to double check that participants have both paid and signed in. Contracted instructors are paid according to the number of students officially attending each class.
What are the temperatures of the pools?
In response to the energy crisis, the temperatures have been lowered. The 50-meter pool is maintained at 78oF, the warm water pool and the tot pool are 86 oF and the "splashdown" pool at the foot of the water slide is maintained at 82 oF. The swim center strives to maintain these averages but the temperature may fluctuate according to the weather.
May I rent the Live Oak Community Room for meetings, parties, receptions or fund-raising functions?
YES! The County Parks Department offers rentals to the public. Stop by the customer service counter or call 454-7931, Monday through Friday between 11 a.m. and 4 p.m. or on Saturday between 11 a.m. and 3 p.m. to check availability and receive information on our affordable rates. Winter season rates are offered for continuous users and non-profit discounts.
May I rent a portion of the pool or the entire pool for a private party?
YES! From March through November the pools are available for private rentals on Saturdays and Sundays from 4:30 p.m to 7:30 p.m.. See Customer Service or call 454-7931 for information.
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