Cancellation and Refund Policy

 

 

Swim Lesson Cancellation and Refund Policy

Due to the high volume of our programs, Make up lessons are not available for missed classes.

Requests for transfers, credits or refunds are subject to the following guidelines:

3 or more business days prior to the course start date:

  • Transfer to another class or program, plus a $5 transfer fee
  • Withdraw and receive a credit to your account with Santa Cruz County Parks, or receive a refund; less a $5 processing fee.
  •  Account credits are valid for one year.

 

2 or less business days prior to the course start date:

  • Transfer to another class or program, plus a $5 transfer fee
  • If the space can be filled from a waitlist, the account with Santa Cruz County Parks may receive a full credit less $5 processing fee, or one can receive a refund.
  • If the space cannot be filled from a waitlist, a $5 processing fee applies, and credit or refund will be pro-rated, charging for the first class.  

 

If the class or program has already started:

If the participant has attended only one or two class meetings and your concerns cannot be resolved, a pro-rated credit or refund may be issued.

Credits & Refunds are not available once a class has met three times, or if a participant fails to attend a program.

 

Course Cancellations

If a class or program is cancelled by the Parks Department, a full refund will be issued within 4 weeks

 


County Parks Pool Junior Guards / Little Guards Refund Policy

  • More than 3 weeks prior to start of the program a $50.00 cancellation fee
  • Less than 3 weeks prior to start of program 50% cancellation feeiAfter the 2nd day of the program refunds or credits will not be given
  • Participants that do not pass the swim test will be given a full refund
  • There are no refund or credits for students suspended or removed from the program for disciplinary reasons
  • Cancellations - If a class or program is cancelled by the Parks Department, a full refund will be issued within 4 weeks
  • Please allow up to 4-6 weeks to receive a refund check

Call 454-7953 or email swimcenter@scparks.com with your questions.

Santa Cruz County Department of Parks, Open Space and Cultural Services
979 17th Avenue, Santa Cruz, CA 95062
General Information (Monday-Friday, 9:00 a.m. - 4:00 p.m.)
Phone: (831) 454-7901PRCweb@santacruzcounty.us